Operations Manager - Jigsaw Support

Job Introduction

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

At Jigsaw Support our focus is on helping people to live happy, healthy lives in a safe home and supporting our most vulnerable individuals is our top priority.   

Working within the Jigsaw Support Team you will be part of an innovative, forward-thinking team that encourages success.

We are passionate about improving the quality of lives of our customers by supporting them to achieve their goals and independence.  

In addition to delivering our existing support services, we are always seeking new innovative partnerships, solutions and funding opportunities, responding to need and working with communities in which we can make a difference.

With more than 200 staff from offices in Ashton under Lyne, Leigh and in our supported accommodation projects across the North West, we support over 7,000 people annually through the contracts we manage.  

About the role:

We are looking for an experienced Operations Manager to lead our Temporary Supported Accommodation services, comprising of 90 self-contained homes for people experiencing homelessness who have been placed by the local authority under its homelessness duty.

The service provides 24/7 trauma-informed support for people who may also have multiple and complex needs.

The service also manages the local authority’s out-of-hours provision, arranging emergency placements; therefore, a strong understanding of homelessness legislation is essential.

You will lead and develop service-delivery teams, oversee contract performance and compliance, and build strong relationships with commissioners and partners. You will ensure residents receive high-quality support to build independence, achieve their goals and move towards settled accommodation. Working collaboratively across Jigsaw Homes Group, you will champion continuous improvement, strengthen existing services and help secure future funding and tender opportunities.

For more information regarding the role, please refer to the job pack below.

Why join us?

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December. We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, access to Perkbox, our benefits platform giving you access to hundreds of retail discounts, cashback offers and rewards, enhanced maternity/paternity leave, training/development opportunities plus much more. See the benefits page on our website for more details.

If this sounds like the perfect job for you then don’t hesitate to apply now!

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Use of Artificial Intelligence (AI) in Your Application

Your application should reflect your own skills, experience and motivation for the role. While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used. Failure to do so may be considered during the recruitment process. Routine spelling, grammar and accessibility tools do not need to be declared.